Forum Discussion

Rjahmann's avatar
Rjahmann
Newbie
10 months ago

Roku Remote Pro Voice Command Not working

Like so many others on this forum, my voice command is not working when I use the “Hey Roku” command (voice commands work fine when using the microphone button on the remote.  I have tried restarting my Roku device as well as restarting my remote and repairing it to my device.  No luck,

model # 9102R

s/w version 14.0.4, build 12221-95

issue ID 84-524-292

Remote was purchased earlier this year at Walmart 

 

remotes

1 Reply

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    10 months ago

    Thank you for your post, Rjahmann!

    We appreciate you reaching out regarding the issue with your Roku voice remote. To help us assist you more effectively, could you please provide us with some additional information?

    • Serial number of the Roku player this remote is paired to.
    • Is this the remote that came with that device? If not, kindly specify if this is a Voice Remote Pro or Voice Remote Pro (2nd edition).
    • When and where did you purchase this?

    Your cooperation is greatly appreciated.

    Thanks,
    Jharra