Forum Discussion

arios's avatar
arios
Reel Rookie
2 years ago
Solved

Roku remote not blinking / not working

I've been trying to use the remote but is not working. The green light is not blinking. I changed batteries already and tried pairing it with the back and home button pressed at once. Also plugged and unplugged Roku device for more than 20 seconds. This is the Roku Express 4K and the remote control is the one that came in the box

remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Hi, @arios. Thank you for posting here in the Roku Community!

    We appreciate you for reaching out about the issue with your Roku remote. It might not be the batteries causing the problem but rather the remote setup. In the meantime, try resetting your remote and setting it up to control your TV.

    We recommend trying the following steps to help resolve this issue:

    Reboot your voice remote and device

    Use the following steps to restart your streaming device.

    1. Remove the power cord from your streaming device
    2. Wait at least 5 seconds
    3. Re-connect the power cord

    If your voice remote uses standard AA or AAA, you can reboot it by removing and reinstalling it.

    1. Remove the battery cover on the back of your remote
    2. Remove both batteries from the battery compartment
    3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
    4. Repeat the previous step to install the second battery
    5. Put the battery cover back on your remote

    Repair your voice remote to your streaming device

    If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover. Press and hold the pairing button for 5 seconds or until you see the status light begin to flash.

    If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds or until you see the status light begin to flash.

    Please try doing this and see if it helps with what you're experiencing.

    Please keep us posted!

    Thanks,
    Jharra

  • RokuJharra-Q's avatar
    RokuJharra-Q
    11 months ago
    Hello hsher, Thank you for keeping us posted!

    We understand, and we appreciate your attempt to resolve your Roku remote issues. If you are having problems or if you want to return the remote, please make sure to get a Return Material Authorization (RMA) number first. Before requesting a refund or replacement, it's important to fully understand the process outlined in this article: Step-by-step instructions for returns and warranty replacements.

    We also recommend following our troubleshooting steps to assist you in resolving these remote issues:
    This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we will be able to assist you further.

    Thanks,
    Jharra

32 Replies

  • johnF4's avatar
    johnF4
    Newbie
    2 months ago

    I do not know why you have this marked as solved solution since there are so many people with the same issue that has not been resolved. I have an older remote with the pairing button in the middle of the battery compartment and the indicator light on front face of the remote. When pressing the pairing button for about a minute, nothing seems to happen, ie..no light. The Roku is of course unusable if the remote does not work and yes I did all the recommended actions with no solution. Someone at Roku needs to figure something out because this is a real bad issue. 

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      2 months ago

      Hello johnF4​

      It seems like you're running into a problem with your Roku remote. 

      Can you walk us through the troubleshooting steps you've already tried? We'd also like to know which Roku device you use this remote with and when you purchased it.

      Let us know when you can.

      Roku Community Team

    • Michael_V's avatar
      Michael_V
      Reel Rookie
      2 months ago

      JohnF4 Newbie, you're absolutely correct. I think Roku is playing games. After trying all the "suggestions" they made I had to buy a new remote! Perhaps that is what they wanted to begin with.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        2 months ago

        Hi! Michael_V​ 

        We'd like to hear more about what happened with your Roku remote. When you get a chance, could you check your inbox? We're trying to gather a few more details so we can help out.

        Roku Community Team

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      2 months ago

      Hey! johnF4​ 

      Seems like you're having trouble getting your Roku Remote to pair. To help us with your concern, could you please check your inbox when you can? We've sent you a private message.

      Hoping to hear from you soon!

      Roku Community Team

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 years ago

    Hi, @arios. Thank you for posting here in the Roku Community!

    We appreciate you for reaching out about the issue with your Roku remote. It might not be the batteries causing the problem but rather the remote setup. In the meantime, try resetting your remote and setting it up to control your TV.

    We recommend trying the following steps to help resolve this issue:

    Reboot your voice remote and device

    Use the following steps to restart your streaming device.

    1. Remove the power cord from your streaming device
    2. Wait at least 5 seconds
    3. Re-connect the power cord

    If your voice remote uses standard AA or AAA, you can reboot it by removing and reinstalling it.

    1. Remove the battery cover on the back of your remote
    2. Remove both batteries from the battery compartment
    3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
    4. Repeat the previous step to install the second battery
    5. Put the battery cover back on your remote

    Repair your voice remote to your streaming device

    If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover. Press and hold the pairing button for 5 seconds or until you see the status light begin to flash.

    If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds or until you see the status light begin to flash.

    Please try doing this and see if it helps with what you're experiencing.

    Please keep us posted!

    Thanks,
    Jharra

    • arios's avatar
      arios
      Reel Rookie
      2 years ago

      I’ve tried all that’s mentioned but haven’t worked. 

      • Meena2024's avatar
        Meena2024
        Reel Rookie
        2 years ago

        I am having the same issue we’re you able to resolve yours?

    • kpiskulich's avatar
      kpiskulich
      Newbie
      2 years ago

      My Roku in not work and was working just fine in the past.   Replaced batteries and tried the reset button on the device.   I have no light on my device.   Need to have it replaced?   I can't talk to a person at Roku which very frustrating.   

    • Sharshep's avatar
      Sharshep
      Reel Rookie
      2 years ago

      I have done all to repair that is suggested nothing is working 

      • Meena2024's avatar
        Meena2024
        Reel Rookie
        2 years ago

        I have the same issue we’re you able to resolve yours?