Forum Discussion

bcdaly's avatar
bcdaly
Newbie
4 years ago

Roku remote increases volume by multiples of 2 or 3

We have been using a Roku Streaming stick with our Vizio TV since the TV was purchased in 2018. We also use a Vizio soundbar. We have used 2 different Roku Streaming Stick devices in the past with th...
remotes
lorider06's avatar
lorider06
Newbie
3 years ago

We are having the same problem with our Samsung tv. The remote was working properly and then it started to do an increase/decrease in multiples of 2 and it's not hooked up to a sound bar!

  • Walk99a's avatar
    Walk99a
    Reel Rookie
    3 years ago

    Same issue on our Samsung TV.  I tried re-pairing it with the TV, but the problem is still there.

    • Westin's avatar
      Westin
      Channel Surfer
      3 years ago

      I’m having the same issue. Samsung tv with no sound bar and roku stick. Worked great for the past year and now volume suddenly increases by multiples of two or three. Tried buying a new remote and new remote has the same issue. No setting have been changed on the tv so I am very confused and frustrated that even buying a new remote I still have the same issue. 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Walk99a Westin

        Thanks for the posts.

        We would be more than happy to look further into this issue. Can you please provide us the following information:
        -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        -brand and model TV you are using
        -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
        -steps to reproduce the issue you are seeing 

        Once we have more information, we will be able to pass it along to the appropriate Roku team to investigate further.


        Thanks,
        Danny