Forum Discussion

Lizpop's avatar
Lizpop
Reel Rookie
11 months ago
Solved

Roku remote Home button has stopped working

Roku remote was working fine yesterday.   Today I turned on the tv and the Roku remote Home button doesn't work.   All I see is the Roku wallpaper screen. Changed the batteries in the remote but that didn't solve the issue. 

Previous answers suggested pairing the remote again but that's not possible because the Home button isn't working.   There's no way to navigate past the wallpaper screen. 

remotes
  • Lizpop's avatar
    Lizpop
    10 months ago

    Hi Carly

    The issue is that the Home button isn't working so there's no way to advance past the wallpaper screen. 

    Here's the solution that works:

    With the TV on disconnect the power supply from the Roku

    Take the batteries out of the remote 

    Plug the power supply back into the Roku

    When you see the Roku letters dancing on the TV screen insert the batteries back into the remote. 

    Voilà! The Home button will now work.

     

  • RokuJharra-Q's avatar
    RokuJharra-Q
    10 months ago

    Thank you for the detailed information rmarkbinderman!

    We need to identify the type of remote you have. Does your remote have a pairing button? Also, is this the first time you are setting up your Roku device? We also need the serial number of your Roku device.

    Once you have identified your remote, please ensure to pair it with your Roku device.

    How to put your Roku voice remote into pairing mode:

    There are two ways that you can put your Roku voice remote into pairing mode depending on if your voice remote has a pairing button. When your streaming device finds your voice remote, an on-screen confirmation message will appear.

    How to set up a voice remote with a pairing button

    If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover.

    Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.

    • Note: If your remote does not have a pairing button, use the steps in the next section instead.

    How to set up a voice remote without a pairing button

    If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds, or until you see the status light begin to flash.

    This should resolve the issue you are experiencing however, if it is still unresolved, please reply, and we will be able to assist you further.

    Thanks,
    Jharra

9 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    11 months ago

    Welcome and thank you for posting here in the Roku Community, Lizpop!

    We appreciate you reaching out for support and for letting us know about your concern. Rest assured that we will help you find the best resolution possible so you can get back on streaming and control your Roku streaming device.

    Before proceeding, kindly provide us with additional information such as follows:

    • Is this the only button not working or is your physical Roku remote not working at all?
    • What specific Roku device is this remote currently paired to? 
    • Is this the remote that came with this device? If not, what is the model of this remote?
    • Can you see any blinking lights when you try to press random buttons on your remote?

    In the meantime, there is a way to reboot your remote by following the steps provided below:

    If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.

    1. Remove the battery cover on the back of your remote
    2. Remove both batteries from the battery compartment
    3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
    4. Repeat the previous step to install the second battery
    5. Put the battery cover back on your remote

    If you have the Roku Voice Remote Pro which can be rebooted and paired by pressing the Back and Home buttons simultaneously, we can use the Roku mobile app to remove this remote and re-pair.

    Using the mobile app, navigate to your Home screen and select Settings > Remotes & Devices > Add devices > Remote > Continue. 

    I hope this helps!

    Best regards,
    Carly

    • Lizpop's avatar
      Lizpop
      Reel Rookie
      10 months ago

      Hi Carly

      The issue is that the Home button isn't working so there's no way to advance past the wallpaper screen. 

      Here's the solution that works:

      With the TV on disconnect the power supply from the Roku

      Take the batteries out of the remote 

      Plug the power supply back into the Roku

      When you see the Roku letters dancing on the TV screen insert the batteries back into the remote. 

      Voilà! The Home button will now work.

       

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        10 months ago

        Hi, Lizpop.

        Thank you for sharing your resolution! This will help other users who are experiencing the same issue resolve it. 

        Your patience and coordination are highly appreciated as we work on this. I hope you continue to have a Happy Streaming! 💜

        Best regards,
        Carly

    • rmarkbinderman's avatar
      rmarkbinderman
      Reel Rookie
      10 months ago

      None of the buttons on the remote work. 

      I have two remotes.  Neither one works.

      Roku Ultra paired with a Panasonic television

      These are the remotes that came with the Roku.

      I do not use the remote that came with the television.

      I can control the tv with the tv buttons on the side of the television.

      There are no blinking lights.

      I followed the steps 1 through 5.  No change.

      The television screen saver is all that appears.  The word Roku is on the screen saver.

      I also tried unplugging the Roku box. Removing batteries. Reconnecting power to box. Replacing batteries. No change.

       

       

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        10 months ago

        Thank you for the detailed information rmarkbinderman!

        We need to identify the type of remote you have. Does your remote have a pairing button? Also, is this the first time you are setting up your Roku device? We also need the serial number of your Roku device.

        Once you have identified your remote, please ensure to pair it with your Roku device.

        How to put your Roku voice remote into pairing mode:

        There are two ways that you can put your Roku voice remote into pairing mode depending on if your voice remote has a pairing button. When your streaming device finds your voice remote, an on-screen confirmation message will appear.

        How to set up a voice remote with a pairing button

        If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover.

        Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.

        • Note: If your remote does not have a pairing button, use the steps in the next section instead.

        How to set up a voice remote without a pairing button

        If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds, or until you see the status light begin to flash.

        This should resolve the issue you are experiencing however, if it is still unresolved, please reply, and we will be able to assist you further.

        Thanks,
        Jharra