Roku Ready TCL TV with defective remote
I have a Roku Ready TCL TV Model 55S451 and some of the buttons on the remote stopped working. I did the infrared test in the dark with my cell phone that confirmed it. I have a newer Roku stand alone stick that I installed in the HDMI 1 slot but it won't shut the TV on or off or control the sound but does everything else. I will go to Walmart where I bought the TV and get ANOTHER stand alone Roku stick and see if that does the trick. If all else fails I will buy a new TV and scrap the TCL with built in Roku. Awful.
Anyone have any suggestions?
Hi elbon55,
Greetings from the Roku Community!
We understand you are having a problem with the Roku TCL remote since the buttons stopped working. We're happy to help.
Please try to change a new set of batteries on your Roku remote and see if that resolves the problem.
Regarding your Roku streaming stick not powering off your television, try the troubleshooting steps below:
- Press the Home button on your Roku remote.
- Scroll and select Settings.
- Select Remotes & devices.
- Select Remote.
- Choose your voice remote from the list and select Set up remote for TV control.
- Follow the on-screen prompts to complete the process.
Please keep us posted on what you find out.
Kind regards,
The Roku Community Team
