Forum Discussion

elbon55's avatar
elbon55
Newbie
8 months ago
Solved

Roku Ready TCL TV with defective remote

I have a Roku Ready TCL TV Model 55S451 and some of the buttons on the remote stopped working. I did the infrared test in the dark with my cell phone that confirmed it. I have a newer Roku stand alon...
  • RokuJohnB's avatar
    RokuJohnB
    8 months ago

    Hi elbon55,

    Greetings from the Roku Community!

    We understand you are having a problem with the Roku TCL remote since the buttons stopped working. We're happy to help. 

    Please try to change a new set of batteries on your Roku remote and see if that resolves the problem.

    Regarding your Roku streaming stick not powering off your television, try the troubleshooting steps below:

    1. Press the Home button on your Roku remote.
    2. Scroll and select Settings.
    3. Select Remotes & devices.
    4. Select Remote.
    5. Choose your voice remote from the list and select Set up remote for TV control.
    6. Follow the on-screen prompts to complete the process.

    Please keep us posted on what you find out.

    Kind regards,
    The Roku Community Team

RokuJohnB's avatar
RokuJohnB
Community Moderator
8 months ago

Hi elbon55,

Greetings from the Roku Community!

We understand you are having a problem with the Roku TCL remote since the buttons stopped working. We're happy to help. 

Please try to change a new set of batteries on your Roku remote and see if that resolves the problem.

Regarding your Roku streaming stick not powering off your television, try the troubleshooting steps below:

  1. Press the Home button on your Roku remote.
  2. Scroll and select Settings.
  3. Select Remotes & devices.
  4. Select Remote.
  5. Choose your voice remote from the list and select Set up remote for TV control.
  6. Follow the on-screen prompts to complete the process.

Please keep us posted on what you find out.

Kind regards,
The Roku Community Team