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KristineT8's avatar
KristineT8
Reel Rookie
18 days ago

Roku mobile app not connecting after an app update

App was working fine Friday 5/243/25. Went to use it today Tuesday 5/27/25 and it wouldn’t connect to any devices. I updated both the app and the device and even un and reinstalled the app Said device not found. It shows my devices in manage devices setting. But won’t connect. I turned off both the device and the phone still not working. Nothing changed with the network I even unplugged the router and restarted. Nothing is working. Anyone else having this problem?

mobile app

3 Replies

  • RokuElizer-A's avatar
    RokuElizer-A
    Community Moderator
    16 days ago

    Hi KristineT8,    

    Thanks for trying those steps! We understand that your Roku app won't connect to your Roku devices. 

    We'd like to know some information: 

    • Roku mobile app version.
    • Are you using an Android or an iOS?
    • Current OS/iOS version of the mobile device
    • Have you tried using another mobile device to check if the same issue occurs?

    Keep us posted 

    Thanks,
    Roku Community Team

    • KristineT8's avatar
      KristineT8
      Reel Rookie
      15 days ago

      I spoke to a tech via chat and found out my phone was switched to the mobile wifi instead of the house wifi, I didn' even know I had a mobile wifi, my bad. So the roku and phone wasn't wasn't on the same wifi causing it to not find device. Thanks for trying to help!

      • RokuRhea-V's avatar
        RokuRhea-V
        Community Moderator
        10 days ago

        Thanks for keeping us updated! KristineT8​ 

        We're glad you were able to identify the cause of the problem and resolve the issue with our tech support. If you have any other concerns or inquiries, feel free to create a new post here or contact our Roku support directly. 

        Happy Streaming!

        Roku Community Team