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Hart81's avatar
Hart81
Reel Rookie
3 months ago
Solved

Roku Express Stuck on Initial Software Update

I cannot get past the software update when setting up my Roku express.  It flashes restarting and then green screen say check input device.  I have:

1. recycled both the tv and the streaming player,

2, reset the streaming player.

3. plugged the player into an outlet.

4. tried three different outlet attachments

5 checked the HDMI cord and switched it from HDMI 1 to HDMI 2 on the TV

6 changed and checked the HDMI cord and switched it from HDMI 1 and HDMI 2 on the TV

7 Connected the player to my WIFI and then my mobile hotspot.

 
 I am wondering if I could get past the update part.

  • It is Fixed.  I plugged the power source into the TV USB port and the updates went through and I was able to set up may account.   I am excited.

4 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator

    Welcome, Hart81.

    Thanks for reaching out here! We'll try to resolve this.

    Is the Roku device plugged into the TV's USB port or the wall outlet? If it's in the TV, try switching it to the power outlet and see if that helps you get past the update screen and vice versa. 

    Let us know how it went!

    Roku Community Team

    • Hart81's avatar
      Hart81
      Reel Rookie

      It is plugged into a wall outlet.

       

      • Hart81's avatar
        Hart81
        Reel Rookie

        It is Fixed.  I plugged the power source into the TV USB port and the updates went through and I was able to set up may account.   I am excited.