It is Fixed. I plugged the power source into the TV USB port and the updates went through and I was able to set up may account. I am excited.
Welcome, Hart81.
Thanks for reaching out here! We'll try to resolve this.
Is the Roku device plugged into the TV's USB port or the wall outlet? If it's in the TV, try switching it to the power outlet and see if that helps you get past the update screen and vice versa.
Let us know how it went!
Roku Community Team
It is plugged into a wall outlet.
It is Fixed. I plugged the power source into the TV USB port and the updates went through and I was able to set up may account. I am excited.
Great, Hart81!
We're so glad you're now up and running! We appreciate your effort and cooperation!
If you ever need help in the future, don't hesitate to reach out.
Thanks for choosing Roku!💜
Roku Community Team
