Forum Discussion

Markt1891's avatar
Markt1891
Reel Rookie
4 months ago

Roku Express HD keeps needing activation

I have a Roku Express HD and find that it requires activation quite frequently.  I don’t know if this is happening after a software update.  Is this expected or is activation supposed to be a one-off activity?  Thanks.

4 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator

    Welcome, Markt1891.

    Thanks for flagging this issue to us!

    Could you share a bit more info so we can dive deeper?

    • When exactly did you notice this issue?
    • What steps have you taken so far?
    • If you can access your settings, can you tell us what the latest software version is on your Roku? (Just head over to Settings > System > About to see it.)
    • Is this happening when streaming on a channel?

    Please get back to us soon!

    Roku Community Team

    • Markt1891's avatar
      Markt1891
      Reel Rookie

      I have had the device for a few months and have noticed the issue 4 or 5 times in that period.  The software version is 14.1.  It does not happen when the device is in use.  I use it mostly for AirPlay and I discover the issue when trying to AirPlay something from my iPad and it fails to connect.  The device is prompting for activation (which I do via the QR code).  Once activated I then have to also enter a one-off code for AirPlay connectivity, even though I have done that many times before.  It’s almost as if the device has reset?

      • Markt1891's avatar
        Markt1891
        Reel Rookie

        Oh, just to add it’s powered off the TV USB port.  However, I assume losing power when the TV is off should not mean that it needs re-activation.