Roku Express HD keeps needing activation
I have a Roku Express HD and find that it requires activation quite frequently. I don’t know if this is happening after a software update. Is this expected or is activation supposed to be a one-off...
Forum Discussion
Welcome, Markt1891.
Thanks for flagging this issue to us!
Could you share a bit more info so we can dive deeper?
- When exactly did you notice this issue?
- What steps have you taken so far?
- If you can access your settings, can you tell us what the latest software version is on your Roku? (Just head over to Settings > System > About to see it.)
- Is this happening when streaming on a channel?
Please get back to us soon!
Roku Community Team
I have had the device for a few months and have noticed the issue 4 or 5 times in that period. The software version is 14.1. It does not happen when the device is in use. I use it mostly for AirPlay and I discover the issue when trying to AirPlay something from my iPad and it fails to connect. The device is prompting for activation (which I do via the QR code). Once activated I then have to also enter a one-off code for AirPlay connectivity, even though I have done that many times before. It’s almost as if the device has reset?
Oh, just to add it’s powered off the TV USB port. However, I assume losing power when the TV is off should not mean that it needs re-activation.
