Forum Discussion

Markt1891's avatar
Markt1891
Reel Rookie
8 months ago

Roku Express HD keeps needing activation

I have a Roku Express HD and find that it requires activation quite frequently.  I don’t know if this is happening after a software update.  Is this expected or is activation supposed to be a one-off...
tv & player features
Markt1891's avatar
Markt1891
Reel Rookie
8 months ago

I have had the device for a few months and have noticed the issue 4 or 5 times in that period.  The software version is 14.1.  It does not happen when the device is in use.  I use it mostly for AirPlay and I discover the issue when trying to AirPlay something from my iPad and it fails to connect.  The device is prompting for activation (which I do via the QR code).  Once activated I then have to also enter a one-off code for AirPlay connectivity, even though I have done that many times before.  It’s almost as if the device has reset?

Markt1891's avatar
Markt1891
Reel Rookie
8 months ago

Oh, just to add it’s powered off the TV USB port.  However, I assume losing power when the TV is off should not mean that it needs re-activation.

  • renojim's avatar
    renojim
    Community Streaming Expert
    8 months ago

    Markt1891, some TV's can't really supply enough power from their USB ports and it can cause all kinds of strange problems.  Try a USB power adapter/charger from a phone/tablet that can supply at least 1 Amp (1000mA) plugged into the wall and see if it still happens.