Forum Discussion

naturegal's avatar
naturegal
Newbie
7 months ago

Roku Express and Xfinity seasonal convenience plan

My internet service in  a house that has Roku TVs is currently on a seasonal convenience plan. Xfinity website says the internet download speed is 3 MB. I am in another building trying to put a Roku Express in service on a non-streaming TV. I did this successfully once before. This time, I plug in the HDMI cable and power on the Express device. I first get the "pink" Roku screen then up comes a warning message "not connected to the internet" with a link to Set up connection. But nothing happens. Is this because of the seasonal convenience plan? 

tv & player wifi

2 Replies

  • Strega2's avatar
    Strega2
    Roku Guru
    7 months ago

    I don't know what a "Xfinity Seasonal Convenience plan is" so I have no idea if that matters to Roku. (I'm guessing Roku doesn't know what it is either.) 3MB/s is fine if you really mean MB, but internet speeds are usually written in terms of bits/second, not Bytes, so if it's 3Mb, that's kind of low for streaming TV. (Though it can be done - I've done it at 1Mbps but it wasn't nice to look at.) I get lost when you start talking about a house with some Xfinity plan, but then you talk about "another building". Are you hoping the wi-Fi in your home reaches a shed or does the building have something else?

    By the way, I believe all of Xfinity's plans say "up to", so it's a good idea to do a speed test, because in some locations, reality can be well short of the "up to".

    And I know Xfinity has their hotspots, so maybe you're using one of those?

    As for nothing happening, how are you driving it? If you're trying to control it with a phone, that's not going to work until after you get it connected to the local Wi-Fi.

  • JWS9518's avatar
    JWS9518
    Roku Guru
    7 months ago

    naturegal If you have a seasonal convenience plan, that is also known as a vacation hold or seasonal hold.  That essentially means your services are suspended until you take it off hold.  So that would be a good reason you can't connect because essentially you have no service because it is in a suspended state.