Forum Discussion

Krissybabe73's avatar
Krissybabe73
Binge Watcher
2 years ago

Roku channel not working and Roku/shudder and Roku/screambox etc

When I launch Roku Channel and choose a movie, the Movie synopsis screen comes up, I then click play and the movie synopsis screen just refreshes instead of playing movie.  I also have a Roku/Screambox & Roku/Sudder subscriptions and the exact same thing is occurring with those channels. This happens for EVERY movie on Roku. So at this point NOTHING will play. My paid subscriptions that aren't Roku channels all work fine, Max, discovery, Paramount etc. 

I have tried lots of troubleshooting options. Restarted the device among many others, I can't remove the cannel and reinstall as it's the Roku channel itself with the issue and there is no option to do that on the device or via online.

 

Roku device 3941X - Roku Express 4K+

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! Krissybabe73,

    Welcome! It's always great to see new faces around here in the Roku Community!

    Thanks for bringing this issue to our attention. We can look into this for you.

    We have passed along your information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread.

    We appreciate your patience and understanding in the meantime.

    Thanks,

    Arjiemar

    • Krissybabe73's avatar
      Krissybabe73
      Binge Watcher
      2 years ago

      Thank you, just an FYI it's also happening on my 2nd Roku device which is model: 3941X2 - Roku Express 4K+

       

      I look forward to hearing from you soon.

      Thanks

      Kristin 

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        Krissybabe73 ,

        Thanks for the post,

        We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information?
        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • Does this issue occur on a specific channel? if so, what channel and what version or build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)?

        Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
        We look forward to working with you to help resolve this issue.

        Thanks,

        Arjiemar