Forum Discussion

Krissybabe73's avatar
Krissybabe73
Binge Watcher
2 years ago

Roku channel not working and Roku/shudder and Roku/screambox etc

When I launch Roku Channel and choose a movie, the Movie synopsis screen comes up, I then click play and the movie synopsis screen just refreshes instead of playing movie.  I also have a Roku/Screamb...
Krissybabe73's avatar
Krissybabe73
Binge Watcher
2 years ago

Thank you, just an FYI it's also happening on my 2nd Roku device which is model: 3941X2 - Roku Express 4K+

 

I look forward to hearing from you soon.

Thanks

Kristin 

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Krissybabe73 ,

Thanks for the post,

We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information?
  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Does this issue occur on a specific channel? if so, what channel and what version or build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)?

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.

Thanks,

Arjiemar