Forum Discussion

Krissybabe73's avatar
Krissybabe73
Binge Watcher
2 years ago

Roku channel not working and Roku/shudder and Roku/screambox etc

When I launch Roku Channel and choose a movie, the Movie synopsis screen comes up, I then click play and the movie synopsis screen just refreshes instead of playing movie.  I also have a Roku/Screamb...
RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! Krissybabe73,

Welcome! It's always great to see new faces around here in the Roku Community!

Thanks for bringing this issue to our attention. We can look into this for you.

We have passed along your information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread.

We appreciate your patience and understanding in the meantime.

Thanks,

Arjiemar

  • Krissybabe73's avatar
    Krissybabe73
    Binge Watcher
    2 years ago

    Thank you, just an FYI it's also happening on my 2nd Roku device which is model: 3941X2 - Roku Express 4K+

     

    I look forward to hearing from you soon.

    Thanks

    Kristin 

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      2 years ago

      Krissybabe73 ,

      Thanks for the post,

      We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information?
      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • Does this issue occur on a specific channel? if so, what channel and what version or build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)?

      Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
      We look forward to working with you to help resolve this issue.

      Thanks,

      Arjiemar

      • Krissybabe73's avatar
        Krissybabe73
        Binge Watcher
        2 years ago

        Hi there I have 2x devices in my home and I'm experiencing the same issue with both of the devices. The issue only seems to occur with the official Roku based Channels. All other channels work fine (e.g. Discovery, paramount plus, Max). 

        Below I'll answer twice, once for each device. 

         

        DEVICE 1

        Device model: 3941X - Roku Express 4K+

        Serial number: X01600T1G5DV

        Software version: 12.5.0 - build 4178-CR

        Device ID: S07P4261G5DV

        Issue with Roku channel: version 9.3 - build 10

        Issue with Roku/Shudder channel: version 9.3 - build 10

        Issue with Roku/Screambox channel: version 9.3 - build 10

         

        DEVICE 2

        Device model: 3941X2 - Roku Express 4K+

        Serial number: X022006P1SNG

        Software version: 12.5.0 - build 4178-E4

        Device ID: S0HAK2CP1SNG

        Issue with Roku channel: version 9.3 - build 10

        Issue with Roku/Shudder channel: version 9.3 - build 10

        Issue with Roku/Screambox channel: version 9.3 - build 10