Forum Discussion

Kring67's avatar
Kring67
Reel Rookie
7 months ago

Roku apps fast forwarding uncontrollably

Cannot watch programming fast forwarding uncontrollably ! How to fix ?

1 Reply

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator

    Welcome to the Roku Community, Kring67!

    Thanks for letting us know about your concern with the Roku apps fast forwarding uncontrollably. We will be more than happy to investigate further.

    Can you please provide the following information below?

    • May we know what Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
    • When did the issue start?
    • Is there a stuck button that you are seeing on your Roku remote?
    • Is the issue happening on all contents/channels or is this isolated to 1 content/channel? (Specify)
    • What troubleshooting steps have you taken so far?

    In the meantime, please try using the Roku mobile app and see if that makes any difference.

    We look forward to hearing from you soon and gathering your details.

    Thanks,
    John