Forum Discussion

MomsTV50's avatar
MomsTV50
Newbie
4 months ago

Roku 55-Inch Plus Series 4K QLED Smart Roku TV 'blank' screen with sound

Roku 55-Inch Plus Series 4K QLED Smart Roku TV all of a sudden had 'black' screen but with sound.  Tried different remotes, plugged TV into another power outlet, no luck.  Held down reset button for 10 seconds, still no luck.  Shined flashlight on screen and I do see the setup screen, but there is no way for me to brighten the screen.  TV only a few months old and is primary TV for my bed bound mom so this is a real problem to have happen.  Any suggestions?  

3 Replies

  • JWS9518's avatar
    JWS9518
    Roku Guru
    4 months ago

    Sounds like the backlight might be out.  I suggest contacting customer support for warranty service/technical support.  If it is a Roku brand, go to the Roku customer support page and scroll down to agent support.  

    If another brand, you would need to contact that manufacturer (Onn, Hisense, TCL, etc...)

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    4 months ago

    Hey there, MomsTV50.

    Thanks for sharing this here!

    Looks like your Roku Plus Series TV's screen went black, but you can still hear sound. We'd like to check it out a bit more.

    To further assist you, please keep an eye on your inbox as we have sent you a private message. 

    Looking forward to your response from there!

    Best,
    The Roku Community Team