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MomsTV50's avatar
MomsTV50
Newbie
8 months ago

Roku 55-Inch Plus Series 4K QLED Smart Roku TV 'blank' screen with sound

Roku 55-Inch Plus Series 4K QLED Smart Roku TV all of a sudden had 'black' screen but with sound.  Tried different remotes, plugged TV into another power outlet, no luck.  Held down reset button for ...
JWS9518's avatar
JWS9518
Roku Guru
8 months ago

Sounds like the backlight might be out.  I suggest contacting customer support for warranty service/technical support.  If it is a Roku brand, go to the Roku customer support page and scroll down to agent support.  

If another brand, you would need to contact that manufacturer (Onn, Hisense, TCL, etc...)