Forum Discussion

User000999's avatar
User000999
Newbie
2 years ago
Solved

Roku “Linking Error” on Roku 3 after Recovery Mode factory reset

My Roku streaming stick, which just surpassed one year from date of purchase, Stopped working two weeks ago. I see the recovery mode screen (need to reinstall the operating system) and I’m unable to ...
tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    12 months ago

    Hi, Leverus 

    Greetings, and welcome to the Roku Community.

    Thanks for letting us know about the issue you have encountered with your Wired network connection, and we appreciate you for taking the time and effort to troubleshoot your Roku device in an attempt to resolve the issue. With this matter at hand, we would recommend connecting your Roku device with a different ethernet port to see if you're able to notice a difference.

    Additionally, you can try to connect your Roku device wirelessly to see if you encounter no issues with this connection set-up. Ensure that you connect to a 2.4GHz bandwidth since that's the compatible network connection that Roku 3s connect.

    We hope this helps, and let us know if you have further concerns or inquries.

    Best wishes,
    Kash

  • Leverus's avatar
    Leverus
    12 months ago

    Hi Kash,

    I connected on the 2.4 GHz channel and everything worked out perfect.

    THANK YOU!!!

    Best,

    Leverus

RokuJohnB's avatar
RokuJohnB
Community Moderator
12 months ago

Hi User000999,

Greetings from the Roku Community, and thanks for raising this concern directly to us!

We understand you are having a problem with the Roku devices since you are seeing a recovery mode error. We're happy to assist you further. Please try to restart your router, even if other devices on the network are not having problems. When your router has completed its startup, try repeating your Roku setup. 

If you are using the TV's USB port to power your Roku, consider using a USB power adapter to power it from the home power source. Certain TV USB ports are insufficient to consistently power a Roku. If you don't have a Roku adapter on hand or if your Roku didn't come with one, any old USB power adapter from another device should work as long as it states in the fine print that it produces at least vac at a minimum of 1 amp.

Try using a different WiFi network to do the update - perhaps via a WiFi hotspot on your mobile phone or by taking it to a friend's house - and see if it will complete the startup. If successful, then redo the WiFi connection to use your intended WiFi network via Settings > Network > Set up connection. 

Hope you'll find this useful. Keep us posted on what you find out.

Kind regards,
John

Ytnok's avatar
Ytnok
Reel Rookie
12 months ago

I just tried all of these and nothing worked.  I have the same problem, same message, though my problem started randomly when my TCL Roku TV suddenly did a factory reset while I was exiting a streaming channel.

  • Leverus's avatar
    Leverus
    Reel Rookie
    12 months ago

    Hi All,

    I too have exactly the same issue, that started at a random time about a week ago.

    The unit is powered by the Roku power adapter, and I am plugged direct into my DSL modem with a short ethernet cable.  In the setup process, the Roku states that it has a wired connection, goes to download the software, then after a while shows the exact same linking error as User000999 stated.

    I did a power-down/restart on the DSL modem, and did a factory reset on the Roku.  Still always the same issue.

    Any help is appreciated.

    Thanks

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      12 months ago

      Hi, Leverus 

      Greetings, and welcome to the Roku Community.

      Thanks for letting us know about the issue you have encountered with your Wired network connection, and we appreciate you for taking the time and effort to troubleshoot your Roku device in an attempt to resolve the issue. With this matter at hand, we would recommend connecting your Roku device with a different ethernet port to see if you're able to notice a difference.

      Additionally, you can try to connect your Roku device wirelessly to see if you encounter no issues with this connection set-up. Ensure that you connect to a 2.4GHz bandwidth since that's the compatible network connection that Roku 3s connect.

      We hope this helps, and let us know if you have further concerns or inquries.

      Best wishes,
      Kash

      • Leverus's avatar
        Leverus
        Reel Rookie
        12 months ago

        Hi Kash,

        I connected on the 2.4 GHz channel and everything worked out perfect.

        THANK YOU!!!

        Best,

        Leverus