Forum Discussion

Learningful's avatar
Learningful
Reel Rookie
6 years ago

Rogers Ignite and Roku Express

We just installed Rogers Ignite and now I can't connect our Roku Express to the internet. It connects to our wi-fi network but apparently can't find or connect to the internet. I've read a few scatte...
tv & player wifi
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

AlfonsoBaus

Thanks for the information.

Please be aware that there may be a delay in response time from our Support team during this period. Please be patient as our Support team is doing their best to reach out to every customer that is experiencing an issue.
If you are already in touch with our Support team, we would recommend continuing to work with them as they would best be able to assist you moving forward.
 

Thanks,
Danny

SylviaM's avatar
SylviaM
Newbie
4 years ago

I just had the same problem. All of a sudden Rogers has taken over two the Ignite remote’s inputs for streaming sports.

This is what worked for me.

1. Switch to your TV remote

2. Click the Source button until you hit the input that your ROKU is plugged into. Mine is HDMI2

3. Then you will see the ROKU Home Screen. 

It looks like Rogers had put some kind of block on the inputs so they can provide their own streaming content. To go back to Rogers content use the Ignite remote click Rogers.