Rogers Ignite and Roku Express
We just installed Rogers Ignite and now I can't connect our Roku Express to the internet. It connects to our wi-fi network but apparently can't find or connect to the internet. I've read a few scatte...
Forum Discussion
Yes same issue here, and I contacted Roku technical support and they haven't answered back, it's the only device in my network that won't work properly so clearly is something wrong with their device. I'm quite disappointed with the tech support they've given me so far.
Does your wireless network support -- and is transmitting on -- 2.4 GHz?
Yup, I forced the modem to show both (5G and 2.4G) separately just in case that was the issue but nada, it connects to the network and as soon as you go to an app it loses connection. Even my 3 year old fire stick works like a charm.
Thanks for the post.
I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?
Please answer the following questions so we can get a better understanding of what you are seeing:- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express/Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum.
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
- Have you tried moving the device closer to your router to see if you can get connected?
- How long have you been experiencing this problem?
If those things still aren't helping, feel free to send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.
Thanks,
Danny
