Forum Discussion

Jyuma's avatar
Jyuma
Reel Rookie
5 years ago
Solved

Right side of the screen goes dim

I've owned my 65" TCL Roku TV for 5 years.  A few months ago I noticed the right side of the screen was a little darker than the left but still very watchable.  Fast forward to today and the entire r...
  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Jyuma 

    Thanks for the post.

    This sounds like a hardware issue. Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

    You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

    Thanks,
    Danny

LeesaRn's avatar
LeesaRn
Reel Rookie
5 years ago

The exact same thing started happening on mine at 1 1/2 years.  I actually tried everything possible to fix.  Nothing.  Gets worse every time I turn it on.  I actually unplugged it for the past 6 months.  I am moving soon and packing up all my stuff.  My good tvs are moving to new place ahead of me.  I plugged in this ridiculously poor quality tcl just to get me through the next 5 weeks.  Not even sure it will last that long before it becomes completely unwatchable.  I am going to toss it and just go back to my dependable Samsung and consider it a lesson learned.  Will never buy a Tcl again. 
Roku should definitely reconsider who they partner with in the future.

aberteam's avatar
aberteam
Channel Surfer
5 years ago

The right side of my 43S403 TCL/Roku TV has the same dimmer right side issue.  I did do all the suggested fixes but non worked. The only thing TCL tech support said to me is that because my purchase year is 2017,  I don't have warranty coverage.  Looking at the multiple online posts, such as this one, I'm wondering if this is a widespread hardware problem?  I've had several different brand flat screen tvs over the years and this is the first problem I've encountered.

  • N8theGr8's avatar
    N8theGr8
    Reel Rookie
    4 years ago

    I'm having the same issue. It has gotten progressively worse and now the whole screen just dims almost like it's flashing to the point where it's not usable when it starts doing it. Disconnecting the power source fixes it sometimes but not every time. 

     

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      Hi N8theGr8

      Thanks for posting here in the Community! 

      Could you tell us the model of the affected Roku device? If it's a Roku TV, we would recommend reaching out to the TV manufacturer to report the issue and for further help. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

      For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

      All the best,
      Kariza

      • aberteam's avatar
        aberteam
        Channel Surfer
        4 years ago

        Good Morning Kariza, do you share this message board with TCL? Because TCL does not provide such an important service.  There is obviously a hardware issue with specific TCL/Roku TV's.  TCL is not interested in helping out-of-warranty TV owners but perhaps if Roku passes on these reported customer issues, TCL will sit up and take notice.