Replacement simple remote does not have a pairing button or LED. and scam alert against Hello Tech.

Thanks.  How do I send the wrong one back and be sure to get the new one?  Better yet, is there a more advanced remote for my stick?  I do not have a ROKU TV. or an internet capable TV.

SkypeepHATErok

A frikkin men brother!  I am a troubleshooting technician and have been for over twenty years.  I know what I ordered and I know what I recieved was the wrong remote despite what these answers are.  I also sent it back and still have NOT received my refund even though I obtained an RMA #.  I did send an email to that effect and received an answer asking for a tracking number.  Hmmmm, that says to me their RMA system doesn't work or they are flooded with returned product.  

Please advise which remote you bought for the Roku that will replace my simple remote that does not have a pairing button and only works on two buttons within an inch of the receiver. 

It is also really sad that the Roku devices have to be wifi which creates its own problems instead of a more stable direct connect option with a static IP that I prefer.

To my post about the new Express not booting,  I took it to another TV and it booted just fine.  I removed it and replaced it on the TV I had it on before and now it works.  I still have my original Roku stick and remote that just quit.

Fyi, I just refuse to allow bad companies keep my money so I returned their product and bought a universal remote.  I hadn't at first because Roku products are advertised as needed only brand products for good functionality of their devices but it turns out they lie about that too!! Lol :)  Cheaper remote and app plus they WORK! 👍😀  Easily! Virtually no effort needed!!!

I didn't just type in roku, I typed in the problem I was having about pairing with a new replacement ROKU Simple remote.  I cannot tell you the exact words but I saved the entire conversation.  I had 30 years as an alarm technician/ service technician so I do know a bit about what I am talking about and I have had my fill of  tech support that does not listen and online chats that do not read what I type.  I try to explain the problem in the initial text as a basis of where I am in the troubleshooting process.  

The conversation started to go downhill from the tech support's first reply by not reading it was a Simple remote without a pairing button as in the photos and drawings they show in their instructions online.  By the way, the remote came in a plastic bag with no instructions.  Later on, they wanted to schedule an appointment for a tech to come out and pair it for me for $80.  That's when I called them scammers for selling me a remote that would not work, without any instruction manual, then offer to have someone else with the knowledge to pair it for more money.  This is when they admitted they were not ROKU.

Enough about them, I "assumed" because of several factors and was again burned because I "assumed".

We have now determined I have the wrong replacement SIMPLE remote. I saw nowhere on the website a choice of IR or pairing.  That being here nor there, how do I return it and what is the correct one I need to ask for?

cee3peeoh

Thanks for the post.

Can you please specify which Express device you purchase and are experiencing an issue with? 

With more details we will be able to assist you further.

Thanks,
Danny