Yep, that's why I came here! To scream about how these MORONS can't even make the simplest app that can even find the brand new Roku tv I bought yesterday and that is currently plugged in and turned on 2 feet in front of me - yet thus idiotic app Roku produced States it still, after almost an hour of me trying various things I could think of (since Roku made no suggestions except **bleep** 2 yr olds would even know! 😠), it is simply unable to tell that a brand new Roku television was within inches of it!!! Not a thing useful posted by the company online either! Rude jerks, they blame all errors on customers who must have forgotten to sign in to the identical wifi, or that the software is up to date, or that turning the device &/or it's software should be turned on and off and that the 2 devices should be located in the same room!!!! They think customers everywhere are complete morons. I highly suggest to you all to never look up anything from Roku for help!!! Or you will either end up committing murder on them or sadly suicide on yourself since those Roku jackasses do like to try to convince humanity that we are all wrong!! Only they know what is right!! 🤬🖕😡
SkypeepHATErok
A frikkin men brother! I am a troubleshooting technician and have been for over twenty years. I know what I ordered and I know what I recieved was the wrong remote despite what these answers are. I also sent it back and still have NOT received my refund even though I obtained an RMA #. I did send an email to that effect and received an answer asking for a tracking number. Hmmmm, that says to me their RMA system doesn't work or they are flooded with returned product.
Please advise which remote you bought for the Roku that will replace my simple remote that does not have a pairing button and only works on two buttons within an inch of the receiver.
It is also really sad that the Roku devices have to be wifi which creates its own problems instead of a more stable direct connect option with a static IP that I prefer.
To my post about the new Express not booting, I took it to another TV and it booted just fine. I removed it and replaced it on the TV I had it on before and now it works. I still have my original Roku stick and remote that just quit.
