Forum Discussion

DaniT's avatar
DaniT
Newbie
2 years ago
Solved

Remote stopped working allfunctions. Can not power TV on.

Hello, 

 

As of today my remote stop working entirely now I cannot even power on my TV. I have a voice remote pro and my system is 2yrs old. So,, what do I do now because I can't access any features and when I could nothing worked.

Kind Regards,

Dani

  • DaniT 

    Have you tried using a different power adapter to see if the remote may just not be charging correctly?

    Then run through the steps in the troubleshooting article and see if anything improves.  https://support.roku.com/article/21303049528855

    While troubleshooting, you can download and install the official Roku mobile app to a mobile device (phone/tablet) and use the remote feature (https://support.roku.com/article/217288467) to control your RokuTV and Roku devices.

    Just make sure you install the official Roku remote app and not a third party one with ads.

1 Reply

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert

    DaniT 

    Have you tried using a different power adapter to see if the remote may just not be charging correctly?

    Then run through the steps in the troubleshooting article and see if anything improves.  https://support.roku.com/article/21303049528855

    While troubleshooting, you can download and install the official Roku mobile app to a mobile device (phone/tablet) and use the remote feature (https://support.roku.com/article/217288467) to control your RokuTV and Roku devices.

    Just make sure you install the official Roku remote app and not a third party one with ads.