I'm not new to Roku devices... but i appreciate thinking outside the box. Also the remote is completely unresponsive... i don't think this explains things.
Please find below the previous message i received from customer support... but she is no longer responding to messages and never did send replacement remotes. Are you able to pick up where Carly left off...? Thanks!
Hi Robert!
Greetings from the Roku Community.
I saw your post about the issues you've had with your Roku remote, and I'd be happy to offer a replacement. Since your remote might also be an older model, we will replace it with the newest version of the Roku Voice Remote. With this being said, kindly provide me with the following info:
I'll be looking forward to your response.
Best regards,
Carly
I think i replied to the email notification on your message and didn't log back in here to respond correctly. Since i originally posted, the remote on my other Roku device is not working now... very frustrating. Can you send replacements for both??? Thanks!
Hi RobBob2024, thanks for reaching out and sharing the details.
Sorry for the delay in getting back to you. Just wanted to let you know that we've already reported this to the team, and we'll keep you updated.
Thanks for your understanding and cooperation!
Best regards,
Jharra
Mine just started doing this, as well. I've seen other postings going back a few years with people complaining about the same thing. Remote stops working, then makes a a high-pitched noise when the second battery is inserted. Mine is model RC-AL2. Is there no solution to this? I don't see fixes in any of the chains I've looked at. Please advise!
Thanks - Dawn
