Forum Discussion

MSKExpress2023's avatar
MSKExpress2023
Reel Rookie
3 years ago
Solved

Remote finder sound won't work in app

Whenever I try to use the remote finder on the Roku app it won't play the sound. But whenever I do find the remote and use the remote finder using the app on my phone it plays. What can I do to fix i...
mobile app
remotes
  • RokuCarly's avatar
    RokuCarly
    3 years ago

    We appreciate you for joining us here at the Roku Community, Joe36!

    Thanks for letting us know. Please be aware that using the feature find my remote is not applicable when using the Roku mobile app. For further details about this feature, kindly refer to our Support article, How to find your Roku remote using the lost remote finder feature. 

    Let us know if you have further queries or are in need of any assistance, and we'd be more than happy to continue doing so. Furthermore, feel free to create a new thread for different concerns.

    Kind regards,
    Carly

  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Thanks for keeping us posted, Joe36

    After you install the free Roku mobile app on your phone, you can open it and trigger the lost remote finder in one of the following ways.

    • On your phone: Select the Devices icon from the navigation bar, and make sure you are connected to your Roku device. Next, tap the three dots to the right of your connected device and select Ping Remote to trigger the feature.
    • On your Roku device: Select the Remote icon from the navigation bar to control your Roku device. Once you are using the mobile app as your "remote", you can open the home screen on your Roku device and go to Settings > Remotes & devices > Remotes > [select your remote] > Find remote to trigger the feature.

    We hope this works.

    All the best,
    Kash

Joe36's avatar
Joe36
Reel Rookie
3 years ago

Yes, I need assistance. I have a new Roku remote pro that is fully charged. When asking, “hey Roku, where’s my remote?” The sound rarely plays on the remote. I have tried changing the sound downloaded to the remote. 

Is there something else I can try to make this  feature functional? Thanks

RokuTakashi's avatar
RokuTakashi
Community Moderator
3 years ago

Thanks for keeping us posted, Joe36

After you install the free Roku mobile app on your phone, you can open it and trigger the lost remote finder in one of the following ways.

  • On your phone: Select the Devices icon from the navigation bar, and make sure you are connected to your Roku device. Next, tap the three dots to the right of your connected device and select Ping Remote to trigger the feature.
  • On your Roku device: Select the Remote icon from the navigation bar to control your Roku device. Once you are using the mobile app as your "remote", you can open the home screen on your Roku device and go to Settings > Remotes & devices > Remotes > [select your remote] > Find remote to trigger the feature.

We hope this works.

All the best,
Kash

  • Joe36's avatar
    Joe36
    Reel Rookie
    3 years ago

    My problem is with getting the voice feature to work.  I have a new Roku remote pro that is fully charged. When ASKING, “Hey Roku, where’s my remote?” The sound does not play on the remote. However, on the tv screen it starts the countdown to turn off the noise (if it was to work).  I have tried changing the sound downloaded to the remote. 

    Is there something else I can try to make this  feature functional? Thanks

  • ajc07's avatar
    ajc07
    Newbie
    2 years ago

    I'm having the same problem, and none of these form responses even comes close to solving the issue. The problem isn't the batteries, or the remote being out of range. Today it was literally under my coffee table right in front of the TV but the remote finder sound didn't work. However, as soon as I pressed a button on the remote, the finder sound played through the remote. The issue seems to be that the connection between the remote and the Roku/my WiFi router goes idle until I press a button on the remote- which means the remote finder tool is useless, since it can't find the remote until I've already found it myself.

  • darthvonpokemon's avatar
    darthvonpokemon
    Reel Rookie
    2 years ago

    I just got the smart remote for my birthday and have had the same problem. I checked for a software update (none needed) and restarted the system. Now it works like a charm. Give it a try 

    Chris