Forum Discussion

RokuAustin's avatar
RokuAustin
Community Manager
5 years ago
Solved

UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

Update 5/19/2021: Resolved We released a software update today that we believe will fix the TV control issue for customers who lost TV power and volume functions after the latest update. Thanks f...
remotes
  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Hi everyone,

    Thanks for the post.

    Please provide us with the following information so we can investigate the issue further:
    -what remote model (found in Settings > Remotes and Devices > Remotes > select the remote > About > Model)
    -software OS/version (found in Settings > System > About)
    -did your remote control the TV before?
    -make and model of TV?
    -are you connected to an AVR?
    Once we have this information we will be able to pass it along to the appropriate team.


    Thanks,
    Danny

  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    Hi Community users,

    We believe we have found the cause of the issue of Roku remotes losing TV control of volume and power and expect the issue to be resolved in a future update.

    If you are still experiencing this issue after updating to OS 11.0, please feel free to search for another thread related to your issue, or create a new thread regarding the issue you are experiencing.

    In the meantime, we will be closing this thread out.


    Thanks,
    Danny

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

Hi everyone,

Thanks for the posts.

If you are still experiencing an issue with your Roku remote not able to control volume and power, please provide us with the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-remote model (Settings > Remotes and Devices > Remotes > select the remote > About > Model)
-TV brand and model number

If you have already provided us with the information we have requested after updating your device, we have passed along the information to the appropriate Roku team to investigate further.


Thanks,
Danny

Osugrad85's avatar
Osugrad85
Channel Surfer
5 years ago

The volume control issue is back for me.  The issue I have been and am still experiencing is that when I input a volume change with my remote, it takes about 15 seconds before the volume menu appears on the tv screen, then it only remains on the screen for me to adjust for about 5 seconds before the menu disappears (regardless of whether I am still trying to change the volume or not).  I have to wait another 15 seconds or so before the volume menu appears again.

This first started for me immediately after the automatic update to 10.0.0 build 4177.  It lasted about a week before it seemed to resolve itself after another automatic update on May 6th (10.0.0 build 4195).  Prior to the May 6th update that seemed to fix the issue for me, I had tried the “set up remote for tv control” but the problem remained.  I also unplugged all of the cables (power and HDMI from my Roku Ultra and the HDMI cable from the TV, I checked my TV for updates, and I rebooted everything several times.  Nothing worked until the May 6th update to build 4195.

HOWEVER, the problem has returned as of May 19th, which coincidentally is when Roku claimed to have released a solution to this problem.  I have repeatedly checked for system updates on my Roku but none are found.  My Roku is still running 10.0.0 build 4195-C2 and says it was last updated on May 6th.  Somehow, I believe that the “fix” that was pushed out on May 19 has caused the issue to return to me again.

I have once again run through all of the troubleshooting steps:

1.  Replaced the batteries in my remotes (all 4 remotes);

2 Used the Roku menu to “forget” 3 of the 4 remotes (no option to “forget” the remaining remote);

3. Tried “set up remote for TV control”. The music stopped and I confirmed as much, but the volume control issue remains. I did this with all 4 of my remotes. They all control the Roku just fine, and they all turn the TV on and off as commanded, but they ALL have the 15 second volume control delay I described at the beginning of this post.

Here’s my system information”

-Roku device model:  4800X - Roku Ultra
-serial number:  X01000FTD3UR
-device ID:  S02A209TD3UR
-software OS/version:  10.0.0 build 415-C2 (last updated May 6th, 2021, no updates available)
-remote model:  RC406 (all 4 of my remotes)
-TV brand and model number:  Vizio V405-H9

To recap, I purchased my Roku Ultra and paired it with all 4 of my remotes in the late 2020.  Everything worked fine until system update 10.0.0 arrived 4 weeks ago.  Please come up with a fix that actually works.