Forum Discussion

mibsphil's avatar
mibsphil
Newbie
9 months ago
Solved

Roku Ultra showing no signal on TV screen

Lately my Roku Ultra just stops working while I'm watching tv. Suddenly the screen goes black and I get another screen that says "no signal." So I have to unplug/reboot the Roku. This happens almost every day. There's no problem with the internet (everything else is working) or the plug itself (no one touches it or moves it).

TV & Player Setup
  • RokuArjiemar's avatar
    RokuArjiemar
    9 months ago

    Hello! mibsphil,

    Thank you for your post in the Roku Community!

    We appreciate you contacting us about your Roku Ultra showing no signal. We're pleased to assist.

    Ensure your Roku player is directly connected to the TV. If it's currently connected to an audio/video receiver (AVR) or soundbar, disconnect it and connect directly to the TV for easier troubleshooting.

    These are the most common reasons you may not see the picture on your TV or show no signal.

    1. You have selected the wrong input (source) on your TV. Look to see which input you have the Roku player connected to. The video connector will be labeled with the input name, e.g., HDMI 1, HDMI 2, AUX, VIDEO IN 1, etc. Look for a button on your TV remote control that says Input, Source, AUX, Video, TV/Video or something similar. Press this button. Depending on your TV, pressing the button may cycle through available inputs or display a menu with a choice of inputs.
    2. The video cable is not connected correctly or is faulty. Check that the video cable is firmly attached to the back of your Roku player and the HDMI or composite connector on the TV. If you can, check to see if you have a faulty cable by connecting your Roku player with a different cable.
    3. There is a problem with the TV. If you can, try connecting the Roku player to a different input on the TV to see if the problem is with the connector on the TV. If you can, try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.
    4. Enable CEC or turn off auto power savings. If your Roku remote button press doesn't display an image, your player may struggle to wake up your TV over the HDMI connection. To resolve this, ensure that HDMI-CEC is enabled on your TV. Consider disabling auto power savings to prevent your player from entering low-power mode.
    5. If all else fails, disconnect and reconnect all cables, including the power cable.

    For more detailed information, please see this: What to do if you cannot see the picture from your Roku streaming player on your TV.

    Thanks,
    Arjiemar

  • renojim's avatar
    renojim
    Community Streaming Expert
    9 months ago

    I doubt it has anything to do with the network connection.  Your TV is telling you it's no longer receiving a signal from the Roku device.  Try a different HDMI cable and/or a different HDMI input on the TV.

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    9 months ago

    Hello! mibsphil,

    Thank you for your post in the Roku Community!

    We appreciate you contacting us about your Roku Ultra showing no signal. We're pleased to assist.

    Ensure your Roku player is directly connected to the TV. If it's currently connected to an audio/video receiver (AVR) or soundbar, disconnect it and connect directly to the TV for easier troubleshooting.

    These are the most common reasons you may not see the picture on your TV or show no signal.

    1. You have selected the wrong input (source) on your TV. Look to see which input you have the Roku player connected to. The video connector will be labeled with the input name, e.g., HDMI 1, HDMI 2, AUX, VIDEO IN 1, etc. Look for a button on your TV remote control that says Input, Source, AUX, Video, TV/Video or something similar. Press this button. Depending on your TV, pressing the button may cycle through available inputs or display a menu with a choice of inputs.
    2. The video cable is not connected correctly or is faulty. Check that the video cable is firmly attached to the back of your Roku player and the HDMI or composite connector on the TV. If you can, check to see if you have a faulty cable by connecting your Roku player with a different cable.
    3. There is a problem with the TV. If you can, try connecting the Roku player to a different input on the TV to see if the problem is with the connector on the TV. If you can, try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.
    4. Enable CEC or turn off auto power savings. If your Roku remote button press doesn't display an image, your player may struggle to wake up your TV over the HDMI connection. To resolve this, ensure that HDMI-CEC is enabled on your TV. Consider disabling auto power savings to prevent your player from entering low-power mode.
    5. If all else fails, disconnect and reconnect all cables, including the power cable.

    For more detailed information, please see this: What to do if you cannot see the picture from your Roku streaming player on your TV.

    Thanks,
    Arjiemar

    • kimzuber's avatar
      kimzuber
      Newbie
      2 months ago

      Other devices can connect to the tv using the same cable and input source.  Roku doesn't display.

    • Archibald2's avatar
      Archibald2
      Newbie
      16 days ago

      I changed inputs and none of the others helped. Can't do a system restart on my Roku streamingstick 4k, HDR etc. Powering didn't help. Fresh batteries put in. HDMI cable unplugged and replugged.A second tv in the house with another remote working fine.