Forum Discussion

RowCuckoo's avatar
RowCuckoo
Binge Watcher
3 years ago
Solved

Roku Voice Remote TV Controls Stop Working - Potential Fix

I had the same problem others had mentioned. The Roku Voice remote worked fine and then about 3 weeks ago the power, volume, and mute controls would jam and be unresponsive... hitting the volume and ...
remotes
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi janety,

    Thanks for posting here in the Roku Community!

    We understand the remote issues you have. We would be more than glad to assist you with this. As a start, performing a system restart resolves remote functionality. To do this, go to Settings > System > System Restart. Another troubleshooting step we recommend is doing a power cycle. This is to unplug your Roku device and TV from the power source, then plug it in again for 30 seconds to 1 minute.

    Please keep us posted on how it works.

    All the best,
    Kash

Tbowers's avatar
Tbowers
Channel Surfer
3 years ago

All the "fixes" instruct going to Settings, but the problem is that the remote has no effect on the Roku screen.  I can't scroll, there's no effect. 

RokuNimfa-C's avatar
RokuNimfa-C
Retired Moderator
3 years ago

Hi Tbowers, 

Thanks for reaching out to the Roku Community. 

Have you tried re-pairing the remote to your Roku device? What remote do you own, a simple or voice remote? What troubleshooting steps have you taken so far to try to resolve the issue?

Please follow the steps here: How to fix your Roku voice or simple remote that is not working

Keep us posted on how it goes. 


Regards, 
Nimfa

  • JBF's avatar
    JBF
    Newbie
    3 years ago

    I've been having this issue for months and have been following this and other threads in the community. I've tried doing the "secret" menu remote update, re-pairing the remote, etc but to no avail. Roku support keeps asking for device information and makes users jump through a bunch of hoops but I think the engineers should have a good picture what's happening by now. It's a shame because I really liked Roku and have used it for years. I think they've just gotten too big and worry about the bottom line for the investor, not the customer. I upgraded my gear in February of 2023 and then all the PITA fun began. Between a 4k stick and extra remote, I think I have about $55 into Roku. I'll probably limp along for about a year and if Roku doesn't figure out a fix, I'll move on to Apple TV.

    I do have a suggestion in the meantime. I've found that if the remote loses its mind and you have another, try the other remote to see if the Roku device responds and gets its brains back. Then the first or problem remote might be OK. Also, I've found that if you press the voice input button on the remote, sometimes that will reactivate the TV settings.

    Good luck!

    • Wrennewest's avatar
      Wrennewest
      Channel Surfer
      3 years ago

      Thx for the info! Roku sent me a new remote and it worked for a couple weeks and now it will work for volume but nothing else. Quite maddening! I’ll try your suggestion!

    • janety's avatar
      janety
      Binge Watcher
      3 years ago

      Yes - I've done everything you've suggested and my 2 remotes keep "breaking" anyway. Hd 2 or 3 replacements - all similar.

      What mine does is sometimes when I attept to mute the volume, it turns the picture off on the screen, but still continues to play audio. I hit the power button, and the screen pops back (sometimes) and then the mutw works appropriately. Whew. and Ugh.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        3 years ago

        Hi janety,

        Thanks for posting here in the Roku Community!

        We understand the remote issues you have. We would be more than glad to assist you with this. As a start, performing a system restart resolves remote functionality. To do this, go to Settings > System > System Restart. Another troubleshooting step we recommend is doing a power cycle. This is to unplug your Roku device and TV from the power source, then plug it in again for 30 seconds to 1 minute.

        Please keep us posted on how it works.

        All the best,
        Kash