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richwales's avatar
richwales
Reel Rookie
2 years ago
Solved

Re: Roku Streambar model 9102X - need power cable and adapter as dog chewed both

Hi.  Can rstillwell (who posted the original question) confirm that the recommended power adapter from Amazon did, or did not, resolve the problem here?  The original power adapter for my Streambar was misplaced in a recent move, and I tried to get assistance via a Roku support chat, but I was not confident that the support person fully understood my question or provided me with an accurate answer.

TV & Player Setup
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi richwales,

    Greetings and welcome to the Roku Community! 

    We appreciate you sharing this information with us. For the time being, we currently do not have available power adapter and cable replacement for the Roku Streambar. However, there are third-party retailers that have available power adapters and cables that are compatible with the Roku Streambar.

    We hope for your understanding regarding this matter.

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi richwales,

    Greetings and welcome to the Roku Community! 

    We appreciate you sharing this information with us. For the time being, we currently do not have available power adapter and cable replacement for the Roku Streambar. However, there are third-party retailers that have available power adapters and cables that are compatible with the Roku Streambar.

    We hope for your understanding regarding this matter.

    All the best,
    Kash

    • richwales's avatar
      richwales
      Reel Rookie
      2 years ago

      But it's not possible to buy an adapter from a third-party retailer without knowing the required specifications.

      Your web site shows the AC input specs (100-240V, 50-60 Hz AC, 1A) — but it doesn't say what the DC output should be.  There are several different possibilities (5V? 9V? 12V? something else?), but if I use an adapter whose DC output is too low, the Streambar won't work, and if I use an adapter whose DC output is too high, I risk ruining the Streambar.

      Anyone who has a working Streambar should be able to tell the DC output of the adapter by looking at the fine print on the adapter — posting a photo of the writing on the adapter would suffice.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi richwales,

        Thanks for keeping us posted!

        Please be advised that an adapter with a standard USB connector is needed for your Roku Streambar or soundbar.

        If there's anything else that we can do to assist you, please let us know.

        Best regards,

        John