Long Press Mute Function Disabled
I have multiple Roku devices. The main unit I use is a Roku 4670X ULTRA. For over a year now I have been using this device every night. I use the YouTube app and access one of the 10 to 12 hour selec...
Forum Discussion
I reported a bug here:
Software bug in version 15.0.4 build 5531 | Roku Community
The bug is a function that has worked for a long time - when you press the mute button on the roku remote the player would cause the display to go black, but would leave the audio running. That feature has been disabled when a player updates from software version 14.6.4 build 9915 to software version 15.0.4 build 5531. Since then another update has occurred to build 5534, but the function remains disabled. And there is no way to prevent updates. I have had three Roku devices suffer this function being disabled and it appears Roku does not care that their updates are breaking a feature! I used this daily to bring up YouTube videos with long musical audio tracks and kept the audio running while the video was turned off.
Hello blue_gascon
You mentioned that after an update, your Roku Ultra no longer supports the long-press mute function that previously turned off the display while keeping audio active.
As an alternative, try enabling Fast TV Start: Go to Settings > System > Power > Fast TV Start and turn it on.
Once audio is playing, you can turn off the screen by:
- Remote: Press the Star (*) button, scroll to Turn off display
- Voice (with Roku Voice Remote Pro): Say “Turn off display” or “Hey Roku, turn off the screen”
To turn the screen back on, press OK or use a voice command like “Turn on display.”
For more tips, visit here.
Hope this helps!
Roku Community Team
Thank you for your response, but your proposed solutions are not applicable. You have proposed solutions that work on Roku TVs, NOT on Roku players. Your suggestion to use the remote and "Press the Star (*) button, scroll to Turn off display" does not work on external Roku players. There is no such option when pressing the Star (*). All that appears are options for Closed Captioning, Volume mode, and Accessibility and Language.
There is also NO CATEGORY available in Settings > System > Power, and therefore no "Fast TV Start" menu item to turn on.
I have four external Roku players as follows:
1. A 3810X Roku Streaming Stick+
2. A 4670X Roku ULTRA
3. A 3910RW Roku Express+
4. A 3921RW Roku Premiere+
The fourth device, the Premiere+, has not updated and remains at software version 14.6.4 build 9915. The long press of the mute button on the Roku voice remote does in fact still turn off the display while leaving audio active. I have seen the other three devices loose this feature as each of them has updated to software version 15.0.4 build 5531, and then to build 5534.
