Forum Discussion
I'm having the exact problem using my Express 4K+ remote with both my 2020 Samsung TV and my brother's 2021 LG TV. Software for the Roku Remote and both TV is up to date. Remote's voice control and channel control work, but turning on/off and volume control don't work. If somebody could tell me the name and model of a couple or more ALL the TVs Express 4K+ features will work with, I'd be very appreciative. Geesh, wouldn't you think Roku would mention the fact that all the remote's features may not work with some TVs....and then give us a list of TVs that will be able to use ALL the remote's features? Sure would save us customers and Roku's customer service reps a lot of time and trouble, not to mention aggravation. This is no way to win friends and influence people.
- StreamerUser5 years agoRoku Guru
You re-setup your remote? Settings/Remotes & devices/Remotes/<remote name> (In use)/Set up remote for TV control
- trharper5 years agoChannel Surfer
I resetup everything, but finally just gave up. Volume for my LG+Soundbar never worked. Sorry to report the bad news.
- Chotty2 years agoChannel Surfer
Same Roku, same late 2017 LG 4K TV, same problem. It tried 7 or 8 times to hear music (i did), then it said Unable... LG remote controls TV power and Vizio soundbar no problem. Roku remote - no way... I'm in HDMI port 1 on LG.
*The iPhone Roku remote app also no go re: volume & power...