Forum Discussion

AM007drum's avatar
AM007drum
Channel Surfer
10 months ago

Re: Airplay screen mirroring stopped working immediately after automatic software version 14.1.4

I own two Roku Premiere’s. Both need to be rebooted before Airplay will work to mirror my devices (iPhone and iPad). The Roku’s are 5 years old. I am thinking I may need to upgrade to new Roku models. Has anyone else had this issue. 

thanks

11 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    10 months ago

    Hi, AM007drum.

    We're glad to see you here in the Roku Community!

    We know how frustrating it can be to encounter issues when trying to use the Airplay feature on your Roku, and we completely understand that. No worries, we're here to help you sort this out. 

    To help us assist you with your concern effectively, could you tell us more about it?

    • When did you start noticing this issue? 
    • What Roku device is affected?
    • Have you received any recent updates before this happened? If so, can you provide the latest software version of your Roku? (It can be found in Settings > System > About.)
    • Can you provide a short video of the exact behavior of the Roku device?

    We are eager to get you back up and running. Please get back to us. 

    Best,
    Emman

    • AM007drum's avatar
      AM007drum
      Channel Surfer
      9 months ago

      Hello Emman:

      Model:
      3920 Roku Premiere
      Software version:  14.1
      We noticed this happening about 3 months ago. To get it to connect as I say I have to reboot Roku. I am living with this but very frustrating. Sorry I didn’t provide a video but hope you can help. 
      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        9 months ago

        Hey there!

        Thanks for the update!

        Have you tried resetting your network connection to see if it improves what you're experiencing?

        Here's how: 

        1. Press Home on your Roku remote
        2. Scroll and select Settings
        3. Select Advanced System settings
        4. Select Network connection reset
        5. Select Reset connection

        Let me know if this helps!

        Best,
        The Roku Community Team