Forum Discussion

lcarte10's avatar
lcarte10
Newbie
3 years ago
Solved

Problem with up, down, side to side buttons scanning to fast

I haven't had Roku that long (less than 6 months) and I've had to replace my batteries at least 3 times with high grade batteries. However, that's not my current issue. Both of my remotes seem to be doing the same thing, when I go to hit the up, down, or side buttons my scanning on my tv glides past the selected channel, or network I'm trying to select. 

I tried pairing the romotes, I've taken out the batteries, and replacing them however I get the same result. I don't know what to do!!!

I hope someone out there understands what I'm trying to convey, and can provide me with some assistance other than having to go an buy another remote.

remotes
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi Pameladee,

    Thanks for posting, and welcome to the Roku Community!

    We appreciate you sharing this information with us, and we apologize for the trouble. We recommend performing a system restart to see if it improves the situation. To do this, navigate to Settings > System > Power (skip if no sub-menu) > System Restart. In addition, you can power cycle your Roku Streaming device by unplugging it for 1 minute and plug it back it.

    Let us know how this works.

    All the best,
    Kash

4 Replies

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    lcarte10-

    Your problem may not be with your remote, but with your Roku's response to the remote. As with so many problems with electronic devices, a restart may be all it needs. [Note: If you have a Roku TV with "Fast TV Start" enabled, turning it off/on puts it in/out of a standby mode but does not give you a full restart.]

    Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power" or if you don't have a "Power" option, under "Settings > System".

    • If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.
  • Pameladee's avatar
    Pameladee
    Newbie
    3 years ago

    I'm having a similar situation with my remote it won't scroll from left to right.  If someone can help me I would appreciate it so much. I just got this.

     

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      3 years ago

      Hi Pameladee,

      Thanks for posting, and welcome to the Roku Community!

      We appreciate you sharing this information with us, and we apologize for the trouble. We recommend performing a system restart to see if it improves the situation. To do this, navigate to Settings > System > Power (skip if no sub-menu) > System Restart. In addition, you can power cycle your Roku Streaming device by unplugging it for 1 minute and plug it back it.

      Let us know how this works.

      All the best,
      Kash

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        12 months ago
        Hi Community Users,
         
        We are locking this thread because the information may need to be updated.
        If you are still experiencing issues related to the original topic, here are a few steps you can take:

        1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.
        2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one!
        We are here to help.

        Thank you,
        The Roku Community Team