Photo Streams unlinking from Google Photos
For a few years, we've been using the PhotoViewer app to show static images on a device that we use as a digital signage display in our office lobby. That stopped working around 6 months ago, so we ...
Forum Discussion
My google photos album unlinks after a short time. Probably less than an hour. I go back to photostreams.roku.com and have to press a "Re-link to Google" button and then it works again for a short while. The same setup on my mothers rokuTV on a seperate account sharing the same photo album seems to work fine. Is anyone else experiencing this? or know a fix?
Hi Community Users!
Thanks for flagging this issue. We understand that you're experiencing an issue with your Photo Streams, and we'd like to take a closer look at it.
To help us in the investigation, could you please provide the following details below?
- Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
- Photo Stream version (Highlight the app from the Home Screen and press the Star * Button)
Please get back to us if you're still experiencing the issue.
Best,
The Roku Community TeamStill happening, not fixed. Re-link and then have to re-link again within an hour.
This happens on all of my devices on this one account. Would you like information for all devices or can we safely conclude that it has nothing to do with the hardware but something with the roku-google backend.
Can we get a fix on this? This is also happening on my account, it is not device specific. It can be less than an hour and it unlinks from google, I have to go into my account on a computer (which takes a while because EVERY time it requires two factor authentication) and hit "re-link to google account" for it to work, otherwise I get these awful generic low quality nature photos that don't even fit my TV size.
