Forum Discussion

gnoinc's avatar
gnoinc
Channel Surfer
2 years ago

Photo Streams unlinking from Google Photos

For a few years, we've been using the PhotoViewer app to show static images on a device that we use as a digital signage display in our office lobby.

That stopped working around 6 months ago, so we shifted to the official Roku Photo Streams app & linked to our Google Photos account to it. The problem is that now the Roku account "unlinks" from our Google Photos account almost every week, which means we need to reconnect to get the display to work again.

I guess my question is – am I the only person that is experiencing this issue with the Photo Streams app, and if so, is anyone using a different solution for digital signage via Roku?

tv & player features

10 Replies

  • ColtyByrd's avatar
    ColtyByrd
    Newbie
    9 months ago

    This is still a problem for me as well.  Almost daily having to reconnect the service.  

  • Rok4MomProject's avatar
    Rok4MomProject
    Channel Surfer
    5 months ago

    My google photos album unlinks after a short time. Probably less than an hour. I go back to photostreams.roku.com and have to press a "Re-link to Google" button and then it works again for a short while. The same setup on my mothers rokuTV on a seperate account sharing the same photo album seems to work fine. Is anyone else experiencing this? or know a fix?

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      5 months ago

      Hi Community Users!

      Thanks for flagging this issue. We understand that you're experiencing an issue with your Photo Streams, and we'd like to take a closer look at it. 

      To help us in the investigation, could you please provide the following details below?

      • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
      • Photo Stream version (Highlight the app from the Home Screen and press the Star * Button)

      Please get back to us if you're still experiencing the issue. 

      Best,
      The Roku Community Team

      • Rok4MomProject's avatar
        Rok4MomProject
        Channel Surfer
        2 months ago

        Still happening, not fixed. Re-link and then have to re-link again within an hour.