Forum Discussion

benmadly777's avatar
benmadly777
Channel Surfer
2 years ago

Photo streams issue, not displaying

Whether you use the QR code, or the remote application via phone, 

 

The photos upload successfully, streams are created successfully, and they are checked to be included in Screensaver. 

However after doing a system restart and after verifying the software is up to date on the TV, 

The photo streams still do not display. 

The only photos displaying are the two pics. That advertise the feature. 

 

 

screensaver & theme

4 Replies

  • notthenetwork's avatar
    notthenetwork
    Newbie
    2 years ago

    I encountered the same issue on my Roku Premiere - 3920X running 12.5.0 build 4178-91

    My Roku account shows I’ve uploaded pictures (which I did from my phone). it also shows the the Google Album linked to the stream. I’ve tried to add remove the Google Album, but it doesn’t seem to make a difference. I just the see the two stock photos on the screensaver.

     

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago

      notthenetwork& benmadly777 -

      I don't know if this will help, as I've done all my Photo Streams uploading and stream creation via the website on a desktop computer, not via my phone.  I've created several different streams, some of them seasonal, and can choose which to include in the screensaver at any one time.

      At https://photostreams.roku.com/streams below each stream I have created there is an "include in Roku screensaver" checkbox.

    • Tw824's avatar
      Tw824
      Newbie
      10 months ago

      I am having the same problem.   Did you ever find a fix?

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        10 months ago

        Hi Tw824,

        Welcome to the Roku Community!

        We are interested in learning more about the problem you are experiencing, but we need more details. For us to help you better, we will ask a set of questions to isolate the issue:

        • What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
        • When did the issue start?
        • Are you encountering any error codes or messages?
        • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
        • What troubleshooting steps have you taken so far to resolve the issue?

        With more detailed information, we will be able to assist you further.

        All the best,
        Chel