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mmiller01's avatar
mmiller01
Binge Watcher
2 years ago

Photo Streams completely broken on TCL Roku TV

I have been using the Photo Streams screensaver for several months. 

Within the past few days something has changed and when the screensaver kicks on it just freezes on the Photo Streams splash screen and does not display any photos.  We enjoy this screensaver and would appreciate if someone could get the developers to fix.

Thanks

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  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    How are things? mmiller01,

    We appreciate your post,

    We understand that you are having an issue with Photo Stream. We're pleased to assist. 

    Please try restarting your Roku device from the Settings menu. Settings > System>Power ( if you there is no Power option)> System restart.

    Let us know if that solves the issue!

    Thanks,

    Arjiemar

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        mmiller01,

        Please follow the instructions below to check for software and channel updates manually.

        1. Press Home on your Roku remote.
        2. Scroll and select Settings.
        3. Select System
        4. Select System Update or Software Update.

        Note: The system update screen displays the current software and build version, along with the date and time of the latest update.

               5. Select Check Now to check for updates manually.

        Suppose there is new software available or there are updates for your channels. In that case, your Roku device will download and install them automatically, and once completed, your Roku device will reboot. 

        Let's see how it goes,

        Thanks,

        Arjiemar