Forum Discussion

mmiller01's avatar
mmiller01
Binge Watcher
2 years ago

Photo Streams completely broken on TCL Roku TV

I have been using the Photo Streams screensaver for several months.  Within the past few days something has changed and when the screensaver kicks on it just freezes on the Photo Streams splash scre...
RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

How are things? mmiller01,

We appreciate your post,

We understand that you are having an issue with Photo Stream. We're pleased to assist. 

Please try restarting your Roku device from the Settings menu. Settings > System>Power ( if you there is no Power option)> System restart.

Let us know if that solves the issue!

Thanks,

Arjiemar

  • mmiller01's avatar
    mmiller01
    Binge Watcher
    2 years ago

    I already tried that.

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      2 years ago

      mmiller01,

      Please follow the instructions below to check for software and channel updates manually.

      1. Press Home on your Roku remote.
      2. Scroll and select Settings.
      3. Select System
      4. Select System Update or Software Update.

      Note: The system update screen displays the current software and build version, along with the date and time of the latest update.

             5. Select Check Now to check for updates manually.

      Suppose there is new software available or there are updates for your channels. In that case, your Roku device will download and install them automatically, and once completed, your Roku device will reboot. 

      Let's see how it goes,

      Thanks,

      Arjiemar

      • mmiller01's avatar
        mmiller01
        Binge Watcher
        2 years ago

        The TV checks for updates automatically and said it was already up to date.  I manually checked again anyway and it is up to date.