Forum Discussion

mmiller01's avatar
mmiller01
Binge Watcher
2 years ago

Photo Streams completely broken on TCL Roku TV

I have been using the Photo Streams screensaver for several months.  Within the past few days something has changed and when the screensaver kicks on it just freezes on the Photo Streams splash scre...
mmiller01's avatar
mmiller01
Binge Watcher
2 years ago

I already tried that.

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

mmiller01,

Please follow the instructions below to check for software and channel updates manually.

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System
  4. Select System Update or Software Update.

Note: The system update screen displays the current software and build version, along with the date and time of the latest update.

       5. Select Check Now to check for updates manually.

Suppose there is new software available or there are updates for your channels. In that case, your Roku device will download and install them automatically, and once completed, your Roku device will reboot. 

Let's see how it goes,

Thanks,

Arjiemar

  • mmiller01's avatar
    mmiller01
    Binge Watcher
    2 years ago

    The TV checks for updates automatically and said it was already up to date.  I manually checked again anyway and it is up to date.

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Thanks for the update, mmiller01!

      Can you still replicate this case? We'd like to take a closer look at this and need your help.

      Could you share with us the details below?

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
      • Can you provide a video or screenshot of the issue you're experiencing?

      We look forward to your update. Thanks!

      Regards,

      Rey

      • mmiller01's avatar
        mmiller01
        Binge Watcher
        2 years ago

        Device model:  TCL TV 65R615

        Serial number: YS00XU034220

        Device ID:  FW286X034220

        Software version:  12.0.0

        Build:  4182