Forum Discussion

tamekariley's avatar
tamekariley
Channel Surfer
3 months ago
Solved

Photo Stream Not Working

I have downloaded the Photo Streams app to my television and uploaded the photos that I would like to have stream. But when I go to the screen saver on my television, I'm getting the same two beach and forest photos. I have completed all of the troubleshooting steps including checking for updates, and going to Settings > System > Power > System restart, etc. My photos are loaded in the app. They show up when I log into my account from a desktop, from my phone and my Roku Remote Control app. They are there. But they do not appear on the television screensaver. I have searched the discussion community and followed the troubleshooting steps as directed to no avail. Please advise.

  • Hey, tamekariley​.

    Thanks for reaching out!

    We understand you're experiencing trouble with Photo Streams, and we're here to help. 

    Have you tried checking if the Roku device is linked to the Roku account where you uploaded the photos? To check this, navigate to Settings > System > About

    Let us know what you find!

    Roku Community Team

3 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator

    Hey, tamekariley​.

    Thanks for reaching out!

    We understand you're experiencing trouble with Photo Streams, and we're here to help. 

    Have you tried checking if the Roku device is linked to the Roku account where you uploaded the photos? To check this, navigate to Settings > System > About

    Let us know what you find!

    Roku Community Team

    • tamekariley's avatar
      tamekariley
      Channel Surfer

      Omg, Emmanuel you are absolutely right. Six Roku devices on my account and the one in my office was not one of them. My apologies; and thank you so much.  :-) 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator

        Thanks for the update, tamekariley​!

        We're glad that we got this figured out! If you ever need more help in the future, please don't hesitate to reach out.

        Happy Streaming!

        Roku Community Team