Forum Discussion

russej44's avatar
russej44
Reel Rookie
3 months ago
Solved

Photo Stream not working

Im still having this same issues. Any update on this? I have tried all of the suggestions that Roku has made. Nothing seems to work. 

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  • RokuRhea-V's avatar
    RokuRhea-V
    2 months ago

    Thanks for keeping us posted! Alexbhatti99​ 

    We appreciate your effort in trying to resolve this issue. Please try to update the Roku device by going to Settings > System > System Update > Check Now. 

    Let us know how it goes!

    Roku Community Team

9 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    3 months ago

    Thanks for reporting this, russej44​!

    We see that you're still experiencing issues with the Roku Photo Streams, and we're here to investigate!

    May we know when you first noticed this? Also, can you share any photos so we can take a closer look at this?

    We'll wait for your response!

    Roku Community Team

    • russej44's avatar
      russej44
      Reel Rookie
      3 months ago

      I noticed this starting 2 weeks ago when I first tried to add photos. I have no photos to share with you. I am experiencing the same issues as everyone else in this feed. 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        3 months ago

        Thanks for the update, russej44​ 

        Have you tried uploading photos to Roku's website to see if you notice any difference? You can upload photos here Photo Streams

        Additionally, you can perform a system restart by navigating to Settings > System > Power > System Restart.

        Hope this helps.

        Thanks,

        Roku Community Team

  • RokuElizer-A's avatar
    RokuElizer-A
    Community Moderator
    3 months ago

    Hey Alexbhatti99

    It seems that you are experiencing an issue with the Photo Stream app not working. We are here to help you with this issue. In the meantime, we would like to learn more about it; please share the following details with us.

    • Do you see any error code or message when accessing the Photo Stream app?
    • When did you start encountering this issue?
    • Which Roku device are you experiencing an issue with?
       

    We'll wait for your response!

    Roku Community Team

    • Alexbhatti99's avatar
      Alexbhatti99
      Channel Surfer
      2 months ago

      "Hey, I’m having trouble with the Photo Stream app on my Roku. It was working fine before, but now it won’t load my pictures. Has anyone else run into this? Here’s what I’ve noticed:

      1. No error messages, just infinite loading.
      2. Started acting up yesterday—no updates or changes on my end.
      3. Using a Roku Ultra (2022 model).

      Things I’ve tried:

      • Restarted the Roku
      • Reinstalled the photo app Stream

      Any ideas what’s causing this or how to fix it? Would love suggestions

      thanks!

      • RokuRhea-V's avatar
        RokuRhea-V
        Community Moderator
        2 months ago

        Thanks for keeping us posted! Alexbhatti99​ 

        We appreciate your effort in trying to resolve this issue. Please try to update the Roku device by going to Settings > System > System Update > Check Now. 

        Let us know how it goes!

        Roku Community Team