Forum Discussion

wewillRo-ku's avatar
wewillRo-ku
Newbie
3 years ago

Peloton Crashing When Attempting Login

When attempting to use the Peloton app, I can get as far as the user screen, but when I click on my profile, it returns me to the Roku Home Screen.  I’ve removed the app, done a system restart, th...
tv & player features
RokuAnjelie's avatar
RokuAnjelie
Community Moderator
3 years ago

Hi wewillRo-ku, 

Thank you for bringing this issue to our attention. We would like to suggest a possible solution. Have you attempted to restart your Internet router and Roku device? 
To restart your Roku device, simply go to Home > Settings > System > System Restart. Alternatively, you can refer to our support page on "How to Resolve a Channel Playback Issue". 
Please let us know if this solution works for you.

Thanks,

Anjelie

Pbopp24's avatar
Pbopp24
Newbie
3 years ago

I’m having the same issue. Reboot doesn’t resolve the issue.

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    3 years ago

    Hi Pbopp24 luckypayback,

    Welcome to the Roku Community!

    We understand that you're having problems streaming with the Peloton app. We're happy to help. In some cases, removing the channel and then reinstalling it may help. Please follow the steps below:
    1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System Restart > Restart.
    3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
    Let us know if this works for you!
    Best regards,
    Eunice

    • Lily9's avatar
      Lily9
      Reel Rookie
      3 years ago

      Having the same issue and removing the channel and restarting the Roku does not fix it.

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        3 years ago

        Hi Lily9,

        Thanks for posting on the Roku Community!
        If the issue persists on the Peloton channel after attempting the troubleshooting steps and videos from other channels play fine, we suggest contacting the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.
        Please let us know if there is anything else we can do to help you.
        Best regards,
        Eunice