Forum Discussion

Sadydog's avatar
Sadydog
Reel Rookie
11 months ago
Solved

Pairing a remote without a pairing button

I recently bought a new Samsung tv.  The Roku device was preventing the tv from powering off using the tv remote.  The Samsung tech said to return to the main Roku menu (because my Roku remote does not have a power on/off button) before powering off the tv.  Sometimes that works and other times it doesn’t.  So I bought a new Roku remote with a power on/off button from the Roku web site.  It does not have a pair button.  I cannot get it to pair with the Roku.  I have tried all the published suggestions for pairing the remote and nothing has worked.  Can anyone help?

remotes
  • RokuArjiemar's avatar
    RokuArjiemar
    11 months ago

    Hello! Sadydog,

    Thanks for your post in the Roku Community!

    We're sorry to hear that you purchased the wrong remote for your Roku device, which controls the power and volume of your TV. We are pleased to assist you.

    Regarding returning your newly purchased Roku remote, we have sent you a private message to request personal information and to assist you further.

    Roku Voice Remote has a push-to-talk button that lets you search, play entertainment, and more with your voice. It also has TV power and volume buttons, so you can easily stream with just one remote. The remote connects over a wireless network, which means it does not have to be pointed directly at your streaming player or TV to work.

    For more information on how to set up your Roku voice remote to control your TV's power and volume, please check here: How to set up your Roku voice remote to control your TV

    Thanks,
    Arjiemar

4 Replies

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    11 months ago

    Sadydog-

    Which remote did you purchase? 

    If it is the Roku TV Remote with a crescent moon sleep function key below the purple directional keys, that is the wrong remote. It is for Roku TVs (sets with Roku functions built in).  It can't be used with Roku streaming devices because  Roku TVs use a different command set than other Roku products.  It controls by direct line-of-sight infrared (IR) and does not need to be paired (in fact it can't be), so there is no pairing button.

    You already have the Roku Players remote (formerly called the Simple remote) that came with your Roku.  It is also an IR remote that is not paired, and has no power, volume, or mute keys.

    Any of the three Voice Remotes have power, volume, and mute keys that can be configured to control the TV.  They connect to the Roku via WiFi instead of IR and must be paired to the Roku they are to control.  Some of these have pairing buttons.  For those that don't, to enter pairing mode, press and hold both the BACK and HOME buttons near the top of the remote for 5 seconds or more.
    Reference: https://support.roku.com/article/360011621473

    • Sadydog's avatar
      Sadydog
      Reel Rookie
      11 months ago

      Thanks for the response.  Yes, it is a Roku tv remote.  Does Roku offer return/refund since my new remote does not work as I intended it to do?  Will a Roku voice remote work for what I want?  To be able to turn off the Roku?  

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        11 months ago

        Hello! Sadydog,

        Thanks for your post in the Roku Community!

        We're sorry to hear that you purchased the wrong remote for your Roku device, which controls the power and volume of your TV. We are pleased to assist you.

        Regarding returning your newly purchased Roku remote, we have sent you a private message to request personal information and to assist you further.

        Roku Voice Remote has a push-to-talk button that lets you search, play entertainment, and more with your voice. It also has TV power and volume buttons, so you can easily stream with just one remote. The remote connects over a wireless network, which means it does not have to be pointed directly at your streaming player or TV to work.

        For more information on how to set up your Roku voice remote to control your TV's power and volume, please check here: How to set up your Roku voice remote to control your TV

        Thanks,
        Arjiemar