Forum Discussion

Sadydog's avatar
Sadydog
Reel Rookie
2 years ago
Solved

Pairing a remote without a pairing button

I recently bought a new Samsung tv.  The Roku device was preventing the tv from powering off using the tv remote.  The Samsung tech said to return to the main Roku menu (because my Roku remote does n...
remotes
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! Sadydog,

    Thanks for your post in the Roku Community!

    We're sorry to hear that you purchased the wrong remote for your Roku device, which controls the power and volume of your TV. We are pleased to assist you.

    Regarding returning your newly purchased Roku remote, we have sent you a private message to request personal information and to assist you further.

    Roku Voice Remote has a push-to-talk button that lets you search, play entertainment, and more with your voice. It also has TV power and volume buttons, so you can easily stream with just one remote. The remote connects over a wireless network, which means it does not have to be pointed directly at your streaming player or TV to work.

    For more information on how to set up your Roku voice remote to control your TV's power and volume, please check here: How to set up your Roku voice remote to control your TV

    Thanks,
    Arjiemar

Sadydog's avatar
Sadydog
Reel Rookie
2 years ago

Thanks for the response.  Yes, it is a Roku tv remote.  Does Roku offer return/refund since my new remote does not work as I intended it to do?  Will a Roku voice remote work for what I want?  To be able to turn off the Roku?  

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! Sadydog,

Thanks for your post in the Roku Community!

We're sorry to hear that you purchased the wrong remote for your Roku device, which controls the power and volume of your TV. We are pleased to assist you.

Regarding returning your newly purchased Roku remote, we have sent you a private message to request personal information and to assist you further.

Roku Voice Remote has a push-to-talk button that lets you search, play entertainment, and more with your voice. It also has TV power and volume buttons, so you can easily stream with just one remote. The remote connects over a wireless network, which means it does not have to be pointed directly at your streaming player or TV to work.

For more information on how to set up your Roku voice remote to control your TV's power and volume, please check here: How to set up your Roku voice remote to control your TV

Thanks,
Arjiemar

  • Strega2's avatar
    Strega2
    Roku Guru
    2 years ago

    Keep in mind that the power button on a Roku remote sends the power code to the TV – not to the Roku.  Rokus don’t have an on/off state.  (Though they do have an optional low power state after a period of inactivity.)  In other words, I would expect the power button on a Roku remote to do exactly what the power button on the TV remote does.

    I would try turning 1-touch play off in the Roku, and/or CEC off in the TV as a first step. 

    I think Samsung calls HDMI-CEC “Anynet”.