My Roku TV isn't showing program info boith when I change channels and when I access the directory (back arrow on remote) Internet connection is Excellent and has been both checked and re setup.

I've had the same problem with my Roku TV. This has been a problem after updates then it seems to resolve itself after about a month. Then a new update comes and it's back to no program information. Roku programmers have still not fixed this.I'm wondering if this is a problem that Roku TVs in general have had. Very discouraging I will never buy another Roku product again.

HelloYou are a bunch of dopes. I am still not getting complete listings of program info and it's 3 months since I reported the problem. Things were OK for a while but just this evening listings are gone and erratic AGAIN. What am I paying you for?!!

Hello,Things seemed better for a while but have deteriorated again. At this point when I first turn on the TV or return to live TV from streaming, the channel guide is all "no program information" with the exception of the info for channel being returned to. I can laboriously correct the problem by resetting the wireless network which restores program info for that channel group, i.e. 3-1, 3-2, 3-3, 3.4. Then I must move on to another channel group and repeat the process until the list is completely fleshed out. After completing the process everything is good unless I go to "stream" or turn the set off. Then I have to redo the whole list again. There's got to be another solution.

I am also having trouble with no program info on my Roku TV! I have checked for updates (says it is up-to-date), and done the system restart & still no info! The only channels that have any info are the OTA channels & the 'on-demand' channels (323, 346, & 370) ! The rest are saying NO INFORMATION!!!!!! Everything was fine yesterday!

I have the same issue it just started 20 minutes ago I was watching and went to check and see what else is on and every channel shows no information

No Program Info on my Roku TV

30 Replies

RokuTakashi
Community Moderator
2 years ago
Hi, Alanfwhea

Thanks for posting and welcome to the Roku Community.

We appreciate you for bringing this to our attention. May we know on what app are you accessing this content? Also, have you already tried to restart your Roku TV by navigating to Settings > System > Power (skip if no sub-menu) > System Restart? Further, can we have an image referring to the issue?

We look forward to hearing back from you.

All the best,
Kash
- Alanfwhea
  Binge Watcher
  2 years ago
  I sent a pic in the original chat. Do not have access to that?
  - RokuTakashi
    Community Moderator
    2 years ago
    Hi, Alanfwhea
    
    We kindly ask that you resend the image through "Private Message" as well as your Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About) and Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
    
    We have sent you a Private Message. You can check it on your inbox by navigating to the upper right corner of your browser interface.
    
    We look forward to hearing back from you.
    
    All the best,
    Kash
- harrisonce
  Newbie
  2 years ago
  Mine is still not working since last software update.

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No Program Info on my Roku TV

30 Replies

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