No Program Info on my Roku TV
My Roku TV isn't showing program info boith when I change channels and when I access the directory (back arrow on remote) Internet connection is Excellent and has been both checked and re setup.
Forum Discussion
Hi, Alanfwhea
Thanks for posting and welcome to the Roku Community.
We appreciate you for bringing this to our attention. May we know on what app are you accessing this content? Also, have you already tried to restart your Roku TV by navigating to Settings > System > Power (skip if no sub-menu) > System Restart? Further, can we have an image referring to the issue?
We look forward to hearing back from you.
All the best,
Kash
I sent a pic in the original chat. Do not have access to that?
Hi, Alanfwhea
We kindly ask that you resend the image through "Private Message" as well as your Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About) and Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
We have sent you a Private Message. You can check it on your inbox by navigating to the upper right corner of your browser interface.
We look forward to hearing back from you.
All the best,
Kash
