Forum Discussion

Purplegirl10's avatar
Purplegirl10
Reel Rookie
7 months ago

no internet connection using ethernet cable.

Both my internet provider and my tv company say I am connected to the internet, but my ROKU says I am not.  I have my ethernet cable connected to the LAN port on the back of my tv and to the back of my modem in the ethernet port and no connection.  My ROKU stick has no place to plug in an ethernet adapter unless I need to remove one end of my ROKU stick from that port of the HDMI 1 port.  The network settings on my ROKU home page only gives me a wireless option, not a wired option.  

Thanks for anyone who can help me.

tv & player wifi

5 Replies

  • jontalk's avatar
    jontalk
    Roku Guru
    7 months ago

    Are you using the Internet Service provider equipment and if not, it sounds like a modem issue since this is the device that transfers data to other devices, the router among them. In all cases your provider tech support team should be able to view the modem status, so I'd start there and see if its active. And if you use their equipment they're able to reset it. If all else fails, I'd recommend you have a provider technician come to your home to troubleshoot further

    • Purplegirl10's avatar
      Purplegirl10
      Reel Rookie
      7 months ago

      Thanks for getting back to me.  I just now saw your message and tried to call my service provider, and they are closed so I will have to call tomorrow or Monday if they aren't in on a Saturday.  They did say that it showed I was connected when I called them yesterday.  I'll call again and see what they say.

      Thanks again.

  • Strega2's avatar
    Strega2
    Roku Guru
    7 months ago

    I'm confused. You say you have a Roku Stick which has no place to plug in an ethernet adapter.

    Then... what IS plugged in to ethernet???

    If you think the internet is going to flow into the LAN port of your TV and out the HDMI port to the Roku, that will not happen. HDMI does video and audio.

    • Purplegirl10's avatar
      Purplegirl10
      Reel Rookie
      7 months ago

      Thanks for getting back to me.  I just saw your reply.

      I don't know if the ROKU item that is connected in the back of my tv is a Roku, but I changed it to HDMI 2 and get the same "not connected" message.  The ethernet cord is plugged into the "LAN" port and the back of my modem. in the ethernet port.  Do I need an ethernet adapter so I can plug it into somewhere else in the back of the tv?

      If HDMI 1 does video and audio, wouldn't I want to use that if I am streaming movies on the ROKU channel or is that something different?

      • atc98092's avatar
        atc98092
        Community Streaming Expert
        7 months ago

        Purplegirl10 The Roku Stick does NOT have an Ethernet cable connection. You must use WiFi to connect a Stick. There is no LAN jack on a Roku Stick. Could you provide the model number of your Roku player (Settings/System/About)? 

        All Roku players must connect to a TV with an HDMI port. The Stick plugs directly into the port, while all other players use an HDMI cable between the TV and the Roku. Does your Roku have a cable that connects to the TV? If so, it's not a Stick. Again, we need to know exactly what model Roku you have.

        While we wait for that information, here's something to think about. In the past, cable companies provided an Internet Modem that only permitted a single device (computer, etc.) to connect to the LAN port. If you needed more than one connection, you had to run your own router outside the modem. Before going into more detail about if this is your issue, let's get the answer for the question above.